Shipping and Returns

Last Updated: 21-02-2025

At Calvadoss Canada, we strive to provide a seamless shopping experience, including reliable shipping and hassle-free returns. Please read our policy carefully before placing an order.

Shipping Policy

1. Shipping Locations

  • We ship across Canada and to select locations in the United States.
  • Shipping availability may vary based on your location and local courier services.

2. Shipping Timeframes

  • Processing Time: Orders are typically processed within 1-3 business days (excluding weekends and holidays).
  • Delivery Estimates:
  • Delays due to customs, weather, or carrier issues are beyond our control.

3. Shipping Charges

  • Shipping costs are calculated at checkout based on your location and the selected shipping option.
  • Free Shipping: Available on orders over [X] CAD within Canada.
  • Customers are responsible for any applicable import duties, customs fees, or taxes for orders shipped to the United States.

4. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email to monitor delivery status.

5. Undelivered & Lost Packages

  • If your package is delayed or lost, please contact us at [support email] with your order number.
  • If a package is marked as delivered but not received, please check with neighbors or your local post office before reaching out. We are not responsible for stolen packages.

Returns & Refunds Policy

1. Return Eligibility

We accept returns within 14 days of delivery under the following conditions:
✅ The product must be unused, unworn, and in its original packaging.
✅ The product must be in resellable condition with all tags intact.
✅ Return requests must be made within 14 days of receiving your order.

❌ Non-Returnable Items:

  • Final sale or clearance items
  • Gift cards
  • Personal-use items (e.g., hygiene products)

2. How to Initiate a Return

  1. Contact Us: Email [support email] with your order number and reason for return.
  2. Return Approval: Once approved, you will receive return shipping instructions.
  3. Ship the Product: Customers are responsible for return shipping costs unless the product is defective or incorrect.
  4. Refund Processing: Once we receive and inspect the returned item, refunds will be processed within 5-10 business days via the original payment method.

3. Exchanges

  • We do not offer direct exchanges. If you need a different size or color, please return the item and place a new order.

4. Refunds

  • Refunds are issued to the original payment method after inspection.
  • Original shipping fees are non-refundable.
  • If a refund is delayed, please check with your bank or payment provider.

5. Defective or Incorrect Items

  • If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos of the issue.
  • We will cover the return shipping cost and offer a replacement or full refund.

Contact Us

For any shipping or return-related inquiries, reach out to us at:
Email: calvadosscanada@gmail.com
Business Address: 7585 St. Patrick Ave, Prince George, BC V2N 4C7